Last updated: September 28, 2026
At iSmile Dental, protecting your privacy is part of caring for you. This policy explains how we collect, use, share and safeguard personal information when you visit www.ismiledent.ca, contact us, or become a patient at our Langley clinic. We handle personal information in accordance with British Columbia’s Personal Information Protection Act (PIPA) and the College of Oral Health Professionals of BC’s record-keeping requirements.
iSmile Dental is a dental clinic located at 112 – 6375 202nd Street, Langley, BC V2Y 1N1. When this policy says “we”, “us” or “our”, it refers to iSmile Dental.
We only collect the information we need to provide care, run our clinic and respond to you. This may include:
We use personal information to:
We will not use your information for any other purpose without your consent, unless required or permitted by law.
By contacting us, submitting a form or becoming a patient, you consent to the collection and use of your personal information as described in this policy. You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us. Withdrawing consent may affect our ability to provide certain services, and we will explain any consequences to you.
Our website uses cookies and similar technologies to keep the site working properly, remember your preferences and understand how visitors use it. We use Google Tag Manager, Google Analytics and Google Ads to measure website traffic and the performance of our advertising. These services may collect information such as your IP address, device details and pages visited.
You can control or delete cookies through your browser settings, and you can opt out of personalized Google advertising at Google Ad Settings. Disabling cookies may affect how parts of our website function.
Some pages include content from other websites, such as Google Maps, patient review widgets and social media links. These services may collect data about you, use cookies and track your interaction with their content, just as if you had visited their websites directly. Please review their privacy policies for details.
We do not sell, rent or trade your personal information. We only share it when needed to provide care or run our clinic, such as with:
Some of our service providers may store data outside of British Columbia or Canada. When this happens, your information may be subject to the laws of that jurisdiction, and we take reasonable steps to ensure it remains protected.
We use reasonable physical, administrative and technical safeguards to protect your personal information from unauthorized access, use or disclosure. These include secure storage of records, password-protected systems, restricted staff access on a need-to-know basis, and staff confidentiality training. While no method of transmission over the internet is completely secure, we work hard to keep your information safe.
We keep patient records for as long as required by the College of Oral Health Professionals of BC and applicable law, which is generally at least 16 years from the date of your last treatment, or longer for patients who were minors. Website inquiries and newsletter information are kept only as long as needed for the purpose they were collected. When information is no longer needed, we securely destroy or delete it.
You have the right to:
We will respond to requests within 30 business days, as required by PIPA. In some cases a reasonable fee may apply for copies of records, and we will let you know in advance.
We provide dental care to children with the consent of a parent or legal guardian, who may act on the child’s behalf regarding their personal information. Our website is not intended to collect information directly from children.
We may update this privacy policy from time to time. The latest version will always be posted on this page with the date it was last updated.
If you have questions about this policy, would like to access your information, or have a privacy concern, please contact our Privacy Officer:
iSmile Dental – Privacy Officer
112 – 6375 202nd Street, Langley, BC V2Y 1N1
Phone: 604-510-3232
Email: hi@ismiledent.ca
If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner for British Columbia.
